Job Description

We're looking for a Snr Tier 2 Support Technician to join our Managed IT Services team in our Somerset West office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals, who can support customers using remote technologies in office.
Key Skills:
  • MS Windows, Office & MS 365 (snr level)
  • Desktop & laptop hardware troubleshooting
  • Active directory (in-prem), Mimecast, antivirus solutions
  • Entry-level exposure to Azure AD, Group Policy & networking (WAN/LAN)
  • Experience with tools such as Atera, Sage, Acronis
Responsibilities:
  • Act as a Tier 2 escalation point
  • Resolve incidents within SLA using a service desk system
  • Produce clear SOPs and work instructions
  • Support users remotely with occasional onsite work
Requirements:
  • 3-5 years IT support experience (MSP preferred)
  • Strong communication & documenta...

Ready to Apply?

Take the next step in your AI career. Submit your application to First Technology Pty today.

Submit Application