IT Support Technician II

Job Description

IT SUPPORT TECHNICIAN II
Birmingham, AL / Onsite

HOW YOU WILL IMPACT THE BIG PICTURE:

As IT Support Technician (Tier 2), you will strengthen the operational effectiveness of the Network by ensuring employees have reliable, secure, and well-maintained technology systems. Serving as a key point of contact for end users, you will resolve technical issues efficiently and proactively, minimizing downtime and supporting seamless day-to-day operations. Your expertise in hardware, software, and operating systems will directly contribute to a stable and productive work environment across the organization.

WHAT YOU WILL DO:

• You will install, upgrade, configure, maintain, and troubleshoot PCs, laptops, printers, scanners, mobile devices, and peripheral equipment across Windows, and MacOS platforms. This includes supporting Microsoft 365 and other authorized applications, as well as imaging and deploying systems using ...