Job Description

1st Line Service Desk Analyst

Salary: £27,000-£30,000

Location: Huntingdon, Cambridgeshire

Reports To: Service Desk Manager

The Opportunity

Our client, a growing IT services provider, is looking for a 1st Line Engineer to join their support team.

This role will suit someone with previous IT support or service desk experience who enjoys helping users, troubleshooting technical issues, and delivering excellent customer service. You will act as the first point of contact for clients, resolving technical problems and escalating more complex issues where required.

Key Responsibilities

  • Provide first-line technical support via phone, email, and ticketing system.
  • Log, manage, and resolve support tickets in line with agreed service levels.
  • Troubleshoot issues relating to Microsoft 365, Windows operating systems, Active Directory, and basic networking.
  • Support end...

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