IT Support Technician

Job Description

Computer, End User Technician

Job Summary

The Computer, End User Technician operates under the general supervision of the Supervisor, IT Operations. This role is responsible for providing entry-level technical and administrative support related to the installation, maintenance, and troubleshooting of personal computer systems, primarily supporting remote employees.

The Technician performs Level 1 triage, delivers remote support across Desktop, Software, Telecommunications, Systems, and Networking teams, and handles lower-complexity end-user support issues. The role also includes training employees on company-issued equipment and approved software applications.

Key Responsibilities

• Troubleshoots, configures, and maintains personal computer hardware, software applications, and peripherals.
• Provides technical support to remote employees, including connectivity and system-related issues.
• Diagnoses and resol...