IT Support Technician

Job Description

IT Support Technician

Job Summary

The IT Support Technician operates under the general supervision of the Supervisor, IT Operations. This role is responsible for providing entry-level technical and administrative support related to the installation, maintenance, and troubleshooting of personal computer systems, primarily supporting remote employees.

The Technician performs Level 1 triage, delivers remote support across Desktop, Software, Telecommunications, Systems, and Networking teams, and handles lower-complexity end-user support issues. The role also includes training employees on company-issued equipment and approved software applications.

Key Responsibilities

• Troubleshoots, configures, and maintains personal computer hardware, software applications, and peripherals.
• Provides technical support to remote employees, including connectivity and system-related issues.
• Diagnoses and resolves remote acces...