IT Support Supervisor

We are seeking an IT Support Supervisor to oversee day-to-day technical support for employees across clinical and administrative departments. This role is responsible for helping ensure internal technology, user access, healthcare software, and support workflows operate smoothly in a privacy-focused, HIPAA-compliant environment.

The right candidate will be a hands-on IT support leader who can assist users directly while also guiding support staff, managing ticket flow, improving processes, and ensuring employees receive timely, professional technical support.

Responsibilities

• Supervise daily IT support operations for clinical and administrative staff
• Provide hands-on technical support for escalated or time-sensitive issues
• Monitor support tickets, response times, resolution quality, and outstanding requests
• Assist with troubleshooting login issues, password resets, account acc...