It Support Specialist

Global automotive company located in Puerto Interior SilaoIt's looking for your experience and talent asPosition: IT Support SpecialistDENSO is a global automotive manufacturing company.Everything we do is based on our philosophy: Contributing to a better world by creating joint values with a vision for the future.
Profile- Bachelor's degree in IT, Systems or related.
- Fluent English.
(required)- 1-3 years of experience in a similar position.
- Office 365 (Mandatory Excel Domain)- Strong verbal and written communication skills.
- Experience working as an IT help desk technician or in a similar customer support role.
- VISA / Passport requiredResponsibilities- Walk customers step-by-step through the problem-solving process- Help with escalating hardware and software issues to the appropriate team to ensure a satisfactory solution has been reached.
- Follow up with customers to ensure satisfactory service- Communicate customer feedback to the appropriate i...