Job Description

  • Provide technical support to end-users, addressing hardware and software issues.
  • Troubleshoot and resolve problems related to Windows OS, O365, email, and network connectivity.
  • Manage software installations, including antivirus, Citrix, and VPN clients.
  • Utilize ticketing systems like BMC Remedy or ServiceNow to track and resolve incidents.
  • Deliver excellent customer service and maintain high satisfaction levels while working in a 24/7 rotational shift environment.

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Skills Required
O365, Servicenow, Windows Os, Antivirus, Bmc Remedy, Citrix

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