Job Description

Title: IT Support Specialist
Type: 6+ Month Contract

Location: Fully Onsite - Reno, NV

Job Summary
The Help Desk Support Specialist is a mid‑level role within a service desk operational environment, responsible for providing technical support to internal users. This role requires strong customer service skills and hands‑on experience troubleshooting Windows environments, networking, and enterprise productivity tools. The ideal candidate can independently diagnose and resolve a wide range of hardware, software, and access‑related issues.

Key Responsibilities

  • Provide first‑ and second‑level help desk support to internal users, owning incidents through resolution and ensuring timely closure.
  • Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, Active Directory, networking, and end‑user hardware and software.
  • Document, track, and update all incidents, requests, and resolutions using a service d...

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