IT Support Specialist

We are a leading provider of online emergency response training and certification programs for healthcare professionals, corporations, and government agencies. Our mission is to improve emergency response and preparedness through innovative technology and high-quality training.

The IT Support Specialist will be responsible for providing technical support and troubleshooting for all computer systems, software, and hardware used by employees. This individual will also assist with the maintenance and administration of the company's network and server infrastructure.

Key Responsibilities:

- Respond to and resolve technical support requests from employees, including troubleshooting hardware and software issues, network connectivity problems, and system errors.

- Install, configure, and maintain computer systems, software, and hardware, including desktops, laptops, printers, and mobile devices.