Job Description

Join our Team @Paiania (Headquarters)
As part of the Help Desk Team the IT Support Specialist will work in a complex and demanding environment with over 1000+ users and more than 75 remote locations where systems and network stability is our everyday target.

Job Duties

  • Act as 1st and 2nd Level Support for users working in Headquarters and our remote locations by resolving requests from our ticketing system
  • Properly escalating unresolved inquiries to the next level of onsite support or creating tickets to integrators
  • Troubleshooting hardware and software issues of corporate PCs and laptops

  • The successful candidate should have:

  • At least 3years of proven experience in L1 & L2 support
  • Good knowledge and understanding of Microsoft Active Directory and services (DNS – DHCP)
  • Experience in Antivirus and Antispam Software
  • Having experience on IP Telep...
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