IT Support Specialist

The IT Support Specialist will work as part of the Mexicali IT Team, providing on-site and remote IT support to Sonova business entities and users across Mexico. This role delivers supports local and cross-site IT projects, and ensures the effective delivery of IT services for multiple Group Companies.

The role is focused on delivering high-quality, user-centered IT support, enabling employees to resolve technical issues, adopt digital tools, and improve productivity, while ensuring compliance with IT standards, security policies, and corporate guidelines.

Key Responsibilities

• Serve as a primary point of contact for end-user technical support (hardware, software, networking, and collaboration tools).
• Promote and support the use of ServiceNow and offsite support channels (hot desk/chat).
• Participate in IT problem identification, process review, and process improvement initiatives.
• Gather technical requirements a...