Job Description

Introduction to the Role

Position Title IT Support Engineer
Reports To IT Support Service Lead
Division Industrial and Digital Technologies
Position Summary
The IT Support Engineer is the first point of contact for IT support within the organisation, providing technical assistance and troubleshooting for employees. This role goes beyond issue resolution, encompassing application and hardware support, user account management, and IT onboarding/offboarding processes. The IT Support Engineer plays a key role in provisioning access, creating and managing accounts, assisting new employees with technology setup, and ensuring departing employees are properly deprovisioned. Additionally, they contribute to documentation, user guides, and knowledge base articles to en...

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