Job Description
Job Description
We are looking for a dedicated IT Support Specialist to join our M&A Integrations team. In this high-impact role, you will provide expert Tier 1 and Tier 2 IT support while serving as the technical point of contact for employees joining MSI through acquisitions. Your goal is to ensure a seamless Day 1 experience, facilitate rapid access to MSI core systems, and provide empathetic, high-touch support as users migrate from their legacy environments to our standards.
Scope of Responsibilities / Expectations:
Assist with IT integrations aspects of Mergers & Acquisitions (M&A) projects, focusing on the Day 1 Readiness and seamless onboarding of acquired company employees.
Provide comprehensive Tier 2 technical support and act as an escalation point and mentor for Level 1 teams, specifically regarding the Microsoft ecosystem and other corporate standard applications.
Conduct IT orientation sessions t...
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