It Support Specialist (Kiosk)

Description

Description: • Address assigned issues using problem solving skills.
• Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills
• Strong teamwork skills to collaborate effectively with other team members.
• Work with leadership to understand the needs of the IT Support customer base.
• Work with IT leadership and peers to understand IT Support processes and procedures.
• Troubleshoot hardware, software, network, and operating system issues.
• Take ownership of assigned issues to ensure timely resolution according to SLA.
• Analyze, diagnose, and resolve end-user problems.
• Provide remote support for systems and applications using standard nVent tools.
• Expedite issue resolution by coordinating with team members and management.
• Accurately document details of issues, troubleshooting, and resolutions.
• Develop and submit knowledge base articles for review and approval. • Provide on-call su...