IT Support Specialist II

Responsibilities

• Provide frontline technical support to internal customers, including hardware troubleshooting, maintenance, and issue resolution.
• Maintain user account integrity and workstation security standards in compliance with external audit requirements (SOX, PCI, SOC 2) and internal company controls.
• Coordinate with cross-functional teams to facilitate employee onboarding and offboarding activities, ensuring timely access provisioning and equipment management.
• Utilize enterprise technologies to image, configure, deploy, manage, and track employee workstations throughout the organization.
• Maintain and continuously improve the IT knowledge base by creating new documentation, updating existing content, and archiving outdated materials.
• Analyze support ticket and service request trends to identify recurring issues and broader environmental concerns, escalating findings to management as appropriate.
• Collaborat...