Job Description

When our values align, there's no limit to what we can achieve.
 

Key Accountabilities

Technical Support and Issue Resolution

  • Respond to and resolve user requests and incidents through the service desk ticketing system
  • Provide first-level troubleshooting for hardware, software, network, and peripheral issues
  • Configure and install computer equipment, software applications, and peripherals
  • Perform basic diagnostics to identify technical problems and determine appropriate solutions
  • Escalate complex issues to appropriate IT teams following established procedures
  • Document all support activities, including problem details and resolution steps
  • Follow up with users to ensure satisfactory resolution of technical issues

    • User Account Management

  • Create, modify, and disable user accounts according to established procedures
  • Reset passwords and assist users with account acc...

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