Job Description
IT Support Specialist
Location: Hamilton, Ontario
We are currently seeking a team member who exemplifies and believes in our values to join our team as an IT Support Specialist! This role is based out of our Hamilton location, and is 5 days/week on-site.
Position Responsibilities
- Assist users in troubleshooting common computer issues or concerns
- Reply to requests for information technology services, repairs, support, inquiries or complaints
- Use a computer tracking system to manage new tickets
- Make recommendations to improve computer systems
- Provide documentation for customer support inquiries and resolutions
- Upgrade and manage systems to ensure they are operating effectively and efficiently
- Implement new business and productivity software
- Train staff on new software, systems and best practices
- Maintain and back up security databases
- Other IT and admi...
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