Job Description

IT Support Specialist – BPO Setup (Quick Guide)1. Infrastructure

  • Workstations (PC/Laptop), headsets, webcams
  • High-speed, redundant internet connection
  • Routers, switches, firewall
  • Backup power (UPS, generator)

  • Server or cloud environment (if applicable)

  • Software & Systems

  • Operating System (Windows/Mac)

  • Antivirus & security tools
  • VPN and remote access tools
  • Ticketing system (Zendesk, Freshdesk, ServiceNow)
  • Communication tools (Teams, Zoom, Slack)

  • WFM and CRM systems (Genesys, NICE, Salesforce, etc.)

  • Network & Security

  • User access control and permissions

  • Data protection and compliance (ISO, SOC2, GDPR if needed)
  • Regular patching and updates
  • Backup and disaster recovery plan

  • Endpoint monitoring

  • IT Support Functions

  • Device setup and deploymen...

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