IT Support Specialist

We are currently seeking a full-time, enthusiastic IT Support Specialist to join our IT Operations team. As a key member of our team, you will be responsible for providing essential first-level support to our employees, handling various technical issues, managing inventory assets, and maintaining our Active Directory and SaaS apps.

Responsibilities

• Provide Level 1 technical support for PC, Mac, and mobile devices.
• Track and route technical issues and requests, meticulously documenting all resolutions.
• Create comprehensive documentation and conduct thorough testing of hardware and software.
• Efficiently manage inventory assets for hardware and software, ensuring accurate record-keeping.
• Oversee access management processes to ensure proper user permissions and security protocols.
• Assist with the seamless onboarding of new users including user account provisioning and mailbox creation through Active Directory and Googl...