Job Description

Responsibilities

  • Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software, installed and maintained by the company.
  • Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools.
  • Document problems and solutions in the Service Desk ticketing system
  • Inform management of potential problems and identifies problem trends
  • Create and maintain computer images
  • Install hardware and peripheral components such as monitors, keyboards, printers, and hard drives.
  • Install, configure, maintain, and upgrade computer hardware and software.
  • Provide videoconference administration and support.
  • Any other duties and special projects as assigned

    • Basic Qualifications

  • Bachelor’s Degree required from an accredited, not for profit, in person university or c...

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