Job Description

Technical Support & Resolution (50%)

  1. Front Customer Touchpoints: Manage the Company's official Helpdesk hotline and email during operating hours to ensure that all customer enquiries and issues are captured.

  2. Level 1 Triage: Perform remote preliminary checks of all reported maintenance and technical faults.

  3. Independent Level 2 Support: Conduct advanced remote troubleshooting and issue resolution independently whenever possible before escalating.

  4. Smart Dispatching: Accurately identify problem areas to assign and notify appropriate engineers, cabling technicians or managers.

  5. System Testing: Participate actively in User Acceptance Testing (UAT) and rollout of new Customer Relationship Management (CRM) system as well as subsequent system enhancements and bug fixes.

    Administrative Support (50%)

    1. Ticket Management: Ensure all Helpdesk cases have tickets created with a...

Ready to Apply?

Take the next step in your AI career. Submit your application to omni-comm pte ltd today.

Submit Application