IT Support Senior Associate

Overview
This role combines foundational technical support duties with hands-on involvement in hardware, software, network maintenance, and event support. As a key part of the IT team, the IT Support Specialist ensures smooth day-to-day operations by assisting users, resolving common IT issues, and maintaining essential infrastructure. The role also supports internal events by setting up and troubleshooting basic audio-visual equipment. The ideal candidate has a service-oriented mindset, growing technical skills, and a desire to learn and develop across multiple areas of IT.

Key Responsibilities
Helpdesk & Customer Support

• Provide front-line support via tickets, chat, email, or phone under supervision.
• Respond to basic to moderately complex inquiries regarding system access, software issues, and hardware concerns.
• Demonstrate empathy and effective communication while troubleshooting user issues.
• Escalate complex issues to senior su...