Job Description
JOB DESCRIPTION
Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
Diligently attends to assigned tickets and provides support within the specified SLAs.
Regularly updates on the status of assigned service request or incident.
Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.
Responsible for formatting/cloning of PC, Desktop, Laptops.
Network connection configuration, testing and basic troubleshooting.
Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates).
Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.
Performs other relevant tasks that may be assigned from time to time.
JOB QUALIFICATIONS...
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