IT Support Professional

Key Responsibilities:

• Technical Support:
• Respond to user inquiries, diagnose and resolve hardware, software, and network problems, including desktops, laptops, printers, mobile devices, and other IT peripherals.
• Help Desk Support:
• Receive and respond to user help desk requests via phone, email, or ticketing systems. Prioritize and manage multiple issues, ensuring timely resolution and excellent customer service.
• System Installation & Configuration:
• Set up new computer systems, install operating systems, software applications, and hardware components. Ensure systems are properly configured and optimized.
• User Training & Guidance:
• Educate end-users on basic computer operations, software usage, and IT best practices. Provide guidance in using IT resources securely and efficiently.
• Network Troubleshooting:<...