Job Description
The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.
Tasks
- Provide technical support to users on hardware, software, network, and application issues.
- Respond to IT support requests and resolve issues in a timely and professional manner.
- Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
- Set up user accounts, email access, and system permissions.
- Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
- Perform routine system checks, updates, and backups.
- Assist in managing antivirus, security patches, and access controls.
Ready to Apply?
Take the next step in your AI career. Submit your application to Prosupport Services Company Ltd today.
Submit Application