IT Support Officer

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As an IT Support Associate, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

IT Support Associates are responsible for providing user‑facing support both in person and remotely based on support tickets received and logged in the organization’s ticketing system. Associates also support engineering teams with setting up and troubleshooting systems on the ground. They provide technical support to all employees within the organization for both software and hardware related problems reported through our IT ticketing system and other support channels. Additionally, an IT Support Associate is responsible for setting up new equipment and supporting engineering teams in setting up and maintaining equipment on‑site.

What You’ll Do:

• Handle basic and ...