IT Support Officer

Job Summary

The IT Support Officer provides technical assistance and support to end-users within an organization, resolving IT-related issues and ensuring smooth operation of computer systems, networks, and software applications. They are responsible for responding to user inquiries, troubleshooting problems, and diagnosing issues via phone, email, or in person. Additionally, they install, configure, and maintain hardware and software components, including computers, printers, and peripherals. The IT Support Officer also documents support activities, solutions, and procedures, and provides training to end-users on IT tools and systems.

Job Responsibilities 1

Assist user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.

Achieve internal SLA's for support

Perform system backups and recovery on timely basis.

Perform on-site analyze, diagnosis, and resolution...