IT SUPPORT

diagnosing and troubleshooting computer and network software and hardware issues

repairing, upgrading, updating and replacing computer software and hardware and networking systems

providing technical support to users

working with other technical staff to ensure smooth operation of IT infrastructure

training staff on new software and systems

documenting customer support inquiries and resolutions

enforcing IT best practices to prevent data breaches

recommending strategies to improve the performance and security of computer and network systems

maintaining security databases

advising management on the adoption of new technologies

supervising the implementation and deployment of new IT projects