Job Description
Job Title: IT Support Lead (Helpdesk + L1 Network Engineer + Vendor Coordinator)
Location: Gurgaon
Experience Required: 5-8 years (Minimum-5)
Job Summary
We are seeking a dynamic and versatile IT professional who can handle a mix of responsibilities across IT helpdesk support, L1 network troubleshooting, and vendor coordination. The ideal candidate should be technically competent, customer-service oriented, and organized with strong communication skills.
Key Responsibilities
IT Helpdesk Support (60%)
Location: Gurgaon
Experience Required: 5-8 years (Minimum-5)
Job Summary
We are seeking a dynamic and versatile IT professional who can handle a mix of responsibilities across IT helpdesk support, L1 network troubleshooting, and vendor coordination. The ideal candidate should be technically competent, customer-service oriented, and organized with strong communication skills.
Key Responsibilities
IT Helpdesk Support (60%)
- Provide first-level technical support for desktops, laptops, printers, and software applications.
- Handle ticketing system and respond to support requests (Windows/MacOS).
- Troubleshoot issues related to MS Office 365, Outlook, Teams, and common business applications.
- Manage user onboarding/offboarding including account creation, access control, and asset assignmen...
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