Job Description

What you will do

As our On Site Service Analyst will do:

  • Service Operations: Handle incidents and requests as per defined processes and SLA. Reinstall and refresh computer clients as per defined processes. Report potential problems to Problem Management. Support and assist with setting up/using remote collaboration tools/systems

  • Actively contribute with ideas to improve IT situation at local site

  • Project participation and Implementation of global projects at local site

  • Basic training to individual users at local site

  • Attend trainings on new technical solutions being rolledout in the company

  • Under supervision perform standard activities in a service

    • We believe you have

  • Min 1 year of experience providing hands-on support for IT services

  • Expert knowledge in Microsoft products, Cisco collaboration tools, HP copiers and computers, and cabling works.<...

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