IT Support Executive

We are seeking an IT Support Executive with ability to communicate in Japanese (min. JLPT N3) to join our IT team and provide technical assistance. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a customer-focused attitude. The IT Support Executive will play a crucial role in ensuring the smooth operation of our IT infrastructure and resolving technical issues in a timely manner. Responsibilities include:

Technical Support:

• Provide first-line technical support to end-users, addressing hardware, software, and network-related issues.
• Diagnose and troubleshoot technical problems, offer solutions, and guide users through step-by-step resolutions.
• Escalate complex issues to subject matter expert within the company or vendors when necessary, ensuring a timely and effective resolution.

User Assistance:

• Assist users with setting up and configuring new hardware and software appli...