IT Support Executive

Roles and Responsibilities

Customer Support: Respond to customer inquiries via phone, email, or chat to address hardware, and software-related issues, resolve bugs, and assist with general troubleshooting.

Troubleshooting: Analyze, diagnose, and resolve hardware and software problems, documenting the resolution steps in a ticketing system.

Hardware testing and setup: Before sending the customer to check hardware and setup prerequisites as per the process.

Software Installation & Setup: Assist clients with software installation, configuration, and updates.

Product Expertise: Maintain an in-depth understanding of the company's software products and services to assist users effectively.

Technical Documentation: Create and maintain detailed, user-friendly documentation and FAQS for troubleshooting common issues.

...