IT Support Executive

Assist in monitoring servers, networks, and applications for performance and uptime.

Perform basic troubleshooting for hardware, software, and connectivity issues.

Ensure the completion of Service Requests based on the SLA.

User Assistance

Provide first-level technical support to employees.

Help with setting up user accounts, email configurations, and access permissions.

Provide assistance on user inquiries regarding technical matters involving PC support.

Maintenance

Support routine system updates, patches, and backups.

Assist in maintaining IT asset inventory.

Documentation

Record incidents, resolutions, and system changes accurately.

Prepare simple reports for IT operations activities.

Compliance

Follow IT security guidelines and ensure proper handling of company data.

Assist in implementing basic security measures.

Qualifications

Diploma/Degree in I...