IT Support Engineer(L2)

Title: IT Support Engineer(L2)

Location: 100% Remote

Job Type: Contract

Responsibilities:

Provide Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group

Troubleshoot and resolve issues related to system hardware, application software, and operating systems. Perform endpoint security remediations as assigned by Security

Experience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.

Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings)

Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction

Perform equipment setup for Moves/Adds/Changes (MAC)

Man...