Job Description

Location

Remote (Must be willing to work EST Time zone)

Type

Full-time

About Us

A dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.

Position Overview

We are seeking an IT Support Engineerwith experience in ConnectWise RMM, Datto, and MSP environments. You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!

Key Responsibilities

  • Provide Level 1 technical support to clients, troubleshooting IT issues with speed and accuracy.
  • Manage tickets effectively via ConnectWise RMM and other ticketing systems.
  • Perform backup monitoring, basic networking, and hardware/software troubleshooti...

Ready to Apply?

Take the next step in your AI career. Submit your application to HIREXE today.

Submit Application