IT Support Engineer

Hiring: IT Support Full‑time Engineer

Location: Trondheim, Norway

Type: FTE Engineer

Term: Long Term | Start Date: ASAP

Scope of Activities

• Desktop hands and feet support
• Perform call logging, respond to IT issues, requests, and queries from users via telephone, email, chats
• Support phone calls by logging to Nice Softphone
• Asset refresh
• Hardware break‑fix of end‑user devices
• Mobile device troubleshooting
• Conference room support – audio‑video conferencing room support
• Smart hands support
• Liaison with LTIMindtree Service desk, L2 and L3 group as needed (mostly applicable for dedicated sites)
• Third‑party / OEM vendor coordination

Key Activities

• Provide onsite support as per site categorization to provide operational and technical support
• Network & telecom devices are included in support under Hands & feet ...