Job Description

Job description



ABOUT THE JOB



  • Provide Level 1 IT support to internal users (hardware, software, network, and access-related issues).

  • Manage and track incidents and service requests through JIRA Helpdesk or similar ticketing systems.

  • Diagnose and troubleshoot issues related to Windows OS, Microsoft Office, email, VPN, and network connectivity.

  • Support user account management (password resets, access rights, onboarding/offboarding processes).

  • Escalate complex technical issues to Level 2/3...

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