Job Description

Responsibilities:

  • You will be responsible to support our users through Call, Chat, and email.
  • ·Assist in technical calls for escalated issues.
  • Monitor ServiceNow dashboards to ensure that all incident and SR tickets are correctly routed and prioritized.
  • Perform initial troubleshooting for desktop, application, and access issues.
  • Perform testing of enhancement being made for applications being used by ServiceDesk.
  • Gather requirements specific to L1 for any new project and newly onboarded applications.
  • Create and update L1 knowledge articles.

Qualifications:

  • 3 years of relevant industry experience
  • Excellent communication skills and ability to respond to customer queries quickly
  • Ability to understand business needs and manage 24X7 shifts
  • Good hands-on technical knowledge
  • Excellent domain knowledge in incident handling
  • Experience in a complex global, m...

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