Job Description

11294SR1
£35k – 40k per year


IT Support Engineer – MSP Experience Essential
Location: Staines (Fully Onsite)
Salary: Up to £40,000

In this role, you will handle complex technical issues, take ownership of troubleshooting, and work proactively to identify why problems occur and implement long-term preventative solutions. This is a fully onsite position supporting a wide range of users and technologies.


Key Responsibilities

  • Act as the escalation point for advanced IT issues from the Service Desk

  • Troubleshoot and resolve complex hardware, software and networking issues

  • Support and maintain desktops, laptops, mobiles, printers and network equipment

  • Investigate recurring issues, identify root causes and implement long-term fixes

  • Provide both onsite and remote support to users of varying technical levels

  • Maintain accurate ticket notes and produce clear t...

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