Job Description

Technical Support Engineer (Software)

Northern Ireland (Primarily office based with some remote working)

Our growing client are a specialist software company. There are multiple roles available for a new team based out of their NI office. In this exciting role, you will provide expert technical support for their specialist platform.

Key Responsibilities:

  • Handle high-priority support cases with appropriate urgency and professionalism
  • Troubleshoot and support web applications
  • Write and optimize SQL queries to investigate customer issues and analyse platform behaviour
  • Monitor and respond to support tickets within established SLA guidelines

Does this sound like you?

  • Strong customer service skills
  • Strong SQL proficiency
  • Understanding of web technologies e.g
    • HTML, CSS, and JavaScript
    • Browser Developer Tools
      • <...

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