Job Description

Key Responsibilities Helpdesk & End-User Support
  • Provide first- and second-line support via phone, email, ticketing system, and in person.
  • Troubleshoot hardware, software, OS, and network connectivity issues.
  • Support Windows, macOS, Linux, and Microsoft 365business applications.
  • Escalate complex issues to senior engineers or regional IT teams as needed.
Onboarding & Offboarding
  • Manage end-to-end IT onboarding — workstation setup, account creation, software provisioning, and system access.
  • Handle IT offboarding — revoking access, recovering assets, and disabling accounts across all platforms.
  • Coordinate door access card activation/deactivation with HR and building management.
  • Conduct IT orientation sessions for all new hires.
Office Infrastructure & AV
  • Maintain and troubleshoot conference room AV systems (Zoom Ro...

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