IT Support Engineer

MedSpecialized, Inc. is looking for an IT Support Engineer

MedSpecialized is a Business Processing Outsourcing company catering to the Healthcare and IT service needs of the Meditab Group of Companies based in the United States of America. This role will be working with ER Tech Pros. Read more about their business here:

Position Overview: As an IT Support Engineer, you will play a critical role in ensuring the smooth operation of our IT systems, resolving technical issues, and contributing to a positive user experience.

Work Schedule and Arrangement: 9:00 PM - 6:00 AM Gliding Shift, Onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Key Responsibilities:

• User Support & Ticket Management: Act as the first point of contact for all IT issues; manage the full lifecycle of support tickets with clear documentation and timely resolutions.
• Systems & Cloud Administration: Manage user accoun...