IT Support Engineer

Working Schedule: Monday – Friday, Pacific Standard Time
Work Arrangement: Fully Remote (Work From Home)
Employer: A trusted IT Support & Consulting company located in Las Vegas, Nevada

Position Overview

We are seeking a Remote Support Engineer to serve as a reliable, hands-on Level 2 technical resource within our lean IT services operation. This role focuses on resolving escalated and complex support tickets, executing Microsoft 365 projects, and maintaining high-quality documentation, all under structured Service Delivery Manager coordination. You will work remotely to facilitate outcomes on higher-level tickets that exceed our frontline Service Technician capabilities.

Key Responsibilities

1. Advanced Support & Ticket Resolution

• Resolve escalated L2 technical issues across Windows, Microsoft 365, and client environments