IT Support Engineer

Founded by experienced technical individuals, we are a tech startup located in Petaling Jaya. Our primary focus is to provide high-quality Managed Services to our customers.

The standard operating hours for the role is 9am-6pm, Monday to Friday.

This role includes the following responsibilities:

• Acting as the front line support for end customers.
• Includes travelling to customers' premises to provide on-site support.
• Keeping the customers' documentations up to date.
• Monitoring the customers' IT operating environment, endpoints, servers, network devices and so on.
• Maintain the customers' IT operating environment to a healthy state by adhering to procedures provided.
• Support any Microsoft 365 related issues stemmed from the customers' environment.
• To work on any ad-hoc tasks provided.

This role requires the following technical skills:

• Understand how network traffic actually flows t...