IT Support Engineer

IT Support Engineer – 6-Month Contract – Nottingham

My Customer is hiring an experienced IT Support Engineer to provide onsite 1st and 2nd line support to end-users across a busy and varied technical environment. You’ll also be involved in infrastructure, network, and security support activities, with guidance from remote teams.

IT Support Engineer job responsibilities:

• Deliver hands-on 1st/2nd Line support to staff, resolving hardware, software, and network issues.
• Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome).
• Set up and support new starters including workstation prep, user access, and onboarding assistance.
• Perform Windows OS troubleshooting, desktop/laptop imaging, and hardware deployment.
• Manage user accounts and permissions through Office 365...