IT Support Engineer

Nottingham – Onsite

We are recruiting a 2nd Line IT Support Engineer to support an MSP client. This is an Inside IR35 contract, primarily onsite, providing hands-on technical support.

This role is ideal for a proactive, customer-focused engineer who enjoys troubleshooting, working closely with users, and supporting core IT systems in a fast-paced environment.

Responsibilities

• Provide 2nd line technical support to end users, both desk-side and remotely
• Diagnose and resolve hardware, software, and network issues
• Support and maintain Windows Server environments, including routine checks and basic administration
• Manage and respond to incidents, service requests, and changes via ServiceNow
• Troubleshoot issues related to Active Directory, user accounts, permissions, and group policies
• Install, configure, and support desktop and laptop devices, peripherals, and printers
• Assist with server, s...