IT Support Engineer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The IT Support Engineer will be responsible for supporting employees in India and all other Weloclize locations in accordance with global IT team practices, standards and policy.

Job Description:

•Provide professional IT support and timely resolution through the Zendesk ticketing system.

•Provide in depth desktop and OS support (Windows and MacOS).

•Laptop provisioning (purchasing, replacements, warranty repairs, returns).

•Provide user support across company enterprise systems including Microsoft 365, Entra and Exchange Online.

•User and endpoint management through Microsoft 365, AutoPilot, InT...