Job Description

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets.

Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Role Overview: We are seeking an experienced and proactive IT Support Engineer to join our growing team. This individual will be responsible for handling day-to-day IT support requests, onboarding/offboarding of employees, troubleshooting issues across macOS, Linux, and Windows systems, and supporting enterprise tools like Zscaler and

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