IT Support Engineer

Position Summary:
The IT Support Engineer is the first point of contact for IT support within the organisation, providing technical assistance and troubleshooting for employees. This role goes beyond issue resolution, encompassing application and hardware support, user account management, and IT onboarding/offboarding processes. The IT Support Engineer plays a key role in provisioning access, creating and managing accounts, assisting new employees with technology setup, and ensuring departing employees are properly deprovisioned. Additionally, they contribute to documentation, user guides, and knowledge base articles to enhance self-service support and improve the overall user experience.

What are the primary responsibilities of the Role?

The position involves but is not limited to:

• Provide technical support for hardware, software, applications, and network issues via telephone or online to end-users,...